The Royal Children’s Hospital Webmail

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What is The RCH Webmail?

RCH Webmail is an email service that can be accessed for using a standard web browser. It contrasts with email service accessible through a specialized email client software.

Webmail access is made possible through webmail software, such as Round-cube or Squirrel-Mail, installed and running on the email server.

The Royal Children’s Hospital Webmail ‘Sign up’

You will need a My RCH Portal activation code. You can ask you in your next hospital visit or ask us to send you a code at home.

The initial sign-up process involves three steps:

Step 1

• Identify one or more staff to be the site administrator for your practice or health service.
• This is sometimes a clerical or clinical staff member.
• A single business (not personal) email address must be used by the persons nominated to be the site administrator.

Step 2

• The nominated site administrator must ensure that details for all interested healthcare providers at your practice or health service are up-to-date on the National Health Services Directory (NHSD), including provider and professional registration numbers.
• Hospitals may be registered on the NHSD.
• An option is to create a ‘Department of Paediatrics’ under the existing hospital registration.
• You’ll get a confirmation email from the NHSD when records have been updated.
• When these details aren’t up-to-date at the NHSD, your registration with RCH Link will likely be significantly delayed.

Note: it may take 4-6 weeks to the NHSD to upgrade health service and provider records.

Should you have to check if your clinic or health service, and healthcare providers are already enrolled on the NHSD, send an email to: nhsd@healthdirect.org.au.

Step 3

• Website administrator to send an email to RCHLink enquiries@rch.org.au, confirming information for all interested health providers are enrolled or up-to-date on the NHSD.
• You will receive an email in the RCH administrator, Such as tip sheets:
  – How to sign up to RCH Link
  – Key tasks for site administrators
  – How to use RCH Link

Note: it’s preferable that the site administrator sign up all interested users at precisely the same moment. You’ll be able to add and remove users at any time after the initial sign up process was completed.

How To Activate New Account in RCH Webmail?

When you have your activation code:

• Go to myrchportal.rch.org.au webpage.
• Click on ‘Sign up now’.
• Follow the instructions to complete the join process.

Where is The RCH Used?

At the hospital

• Go to a Specialist Clinics desk or speak to a ward clerk.
• Parents and legal guardians can’t utilize their kid’s activation code to access My RCH Portal.
• This help us to keep our patients safe and their information confidential.
• If you’re a parent or lawful guardian, you’ll be requested to complete a Parent/legal protector request for proxy entry form.
• We will need to assess your identification before we can give you an activation code.

From home

• If you’re an RCH patient aged 12 years or older, please complete and return a Patient request for access form, with a copy of picture identification.
• If you are the parent or legal guardian of an RCH individual, please complete and return a Parent/legal protector request for proxy access type, using a copy of your picture identification.

RCH Webmail Log in

• First Open This webpage.
• Enter your Username and valid password.
• Then, Click on the Log in button.

How Using RCH Email with Outlook?

• Open Internet Explorer.
• Login to the student portal.
• Click on New Emails.
• You should be taken to your Gmail account.
• In case you are not taken directly to Gmail, then you may see the term Continue.
• Click on it.
• If you get a message about not having Java-script, proceed to the University of Melbourne basic HTML view by clicking the link unhelpfully titled click here.
• As soon as you accomplish your accounts, click on the link or button tagged Settings.
• If you have Java-script enabled you should be able to select Settings from the drop-down list. Otherwise you will be taken to a Settings page.
• Select the tab called Forwarding and POP/IMAP.
• Change the IMAP status from Disable IMAP to Allow IMAP.
• Click on ‘Save Changes’.
• In the end, because Gmail regards Outlook as a secure program, we have to correct our security preferences.
• Click on your Google Account button, and it is located at the top right of the page, after the apps and notifications buttons.
• Then click ‘My Account’.
• A new tab will open. Beneath’Sign-in & safety’, click on’Connected apps & websites’.
• Scroll down to where it says ‘Allow less secure apps’ and click on the button to set it to ‘ON’.
• That’s it! Hopefully you won’t have to use Gmail again.

How To Access Webmail through cPanel in RCH?

Normally, users will go to >example.com/webmail (where ‘example.com’ is your actual URL) and login.

To access different email accounts through cPanel as the secretary:

• Log in to cPanel.
• Click the Mail Accounts icon (not the Webmail icon!) .
• Locate the email accounts you want to access from the list of email accounts.
• To the right of the email account you want to access, click More, and then click Access Webmail.
  – A brand new page asking for your password will appear
• Enter the proper password (should you have to force your way in, you can reset the email password with the Change Password link on the preceding page).
• Click on the web email application that you would like to use:
  – SquirrelMaill
  – Horde
  – RoundCube

You have now accessed your email through cPanel!

The Royal Children’s Hospital Contact

Interpreter and NESB services

Telephone: (03) 9345 5026
Interpreter and NESB Services

Patient Record Enquiries

For freedom of data, historical document requests or to update patient details.

Health Information Services

Telephone: (03) 9345 6107
Facsimile: (03) 9345 6589
Email: info@rch.org.au

Corporate Communications

Media enquiries

Telephone: (03) 9345 4220
Corporate Communications

The after-hours service is available:

Monday to Friday 6:00 am-9:00 am
Saturday: 5:00 pm-10:00 pm and Sunday: 6:00 am-10:00 pm

Finance Department

For contractor and supplier queries.

Accounts payable

Telephone: (03) 9345 5007

About The Royal Children’s Hospital (RCH)

RCH has been supply excellent care for Victoria’s children and their household for 150 years.

They are the major specialist inpatient hospital in Victoria and your maintenance extends to kids from Tasmania, southern New South Wales and other states around Australia and abroad.

This Hospital is an Integral part of this Victorian Pediatric Clinical Network, working to execute the Department of Health Strategic Framework for Pediatric Health Services in Victoria.

The Royal Children’s Hospital Services

• Academic Child Psychiatry Unit
• Burns Unit
• Butterfly – Newborn Intensive Care
• Cardiology
• Adolescent Medicine
• Blood Transfusion
• Central Sterilising Supply Deptartment [intranet]
• Centre for Adolescent Health
• Day Medical Care
• Early Childhood Intervention Services (ECIS)
• Facilities Management [intranet]
• Gait Laboratory
• Health Education Learning Precinct (HELP) [intranet]

RCH Content Overview

• What is The RCH Webmail?
• The Royal Children’s Hospital Webmail ‘Sign up’
• How To Activate New Account in RCH Webmail?
• Where is The RCH Used?
• RCH Webmail Log in
• How Using RCH Email with Outlook?
• How To Access Webmail through cPanel in RCH?
• The Royal Children’s Hospital Contact
• About The Royal Children’s Hospital (RCH)
• The Royal Children’s Hospital Services

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