ACU Webmail

Looking for ACU Webmail Guide? Find everything you do need to know about using the ACU Webmail is here.

What is ACU Webmail?

ACU Webmail on can use your phone and any devices. For Android Go to settings Accounts, Add Account and Google Services. Enter your full ACU email address, then log in to Single Sign-On when redirected.

ACU (The Australian Catholic University) email service is a public university in Australia. It has seven Australian campuses and also maintains a campus in Rome. Though not primarily a research university, it aims to increase its activities in this area.

Alternatively, the staff across all campuses and faculties are more than happy to answer your questions.

ACU Webmail Login

To login to ACU Webmail, the user must have a user ID and password, you can login to ACU Webmail by following the steps below.

• First Open this webpage link.
• Enter your ACU User ID & password in the field.
• Then click on the ‘Login’ button.

How to Reset ACU Webmail password?

Before accessing your email account, we recommend you reset your password:

• Go to www.acu.edu.au/loginselfservice.
• Click ‘Enrol into SSRPM’ and complete steps below:
  – Username is your Student ID Number.
  – Password is your Date of Birth (DDMMYYYY).
  – Select ‘Student’ from the drop down box.
• Click ‘Continue’.
  – Choose three security questions from the options given and create answers.
  – Click ‘Enrol’.
  – Click ‘Home’.
• To reset password, click ‘Reset Password’ and complete steps below:
  – Enter your Student ID Number and select ‘Student’ from the drop down menu.
  – Click ‘Continue’.
  – Answer your security questions.
  – Enter new password, which must be eight digits. (ensure you choose a ‘secure’ password – a mixture of numerals and letters is best, symbols such as &#% will not be accepted.)
  – Click ‘Reset Password’.

Once you have reset the password for your Network Login, it will be synchronised with all your ACU accounts, including email, Student Connect, Tutorial Direct and LEO.

To access your email:

• Go to outlook.com/myacu.edu.au.
• If you have another account that uses Microsoft Outlook, eg Hotmail, you will need to select ‘Log in with a different account’, otherwise continue to point.
• Enter your username in the ‘Windows Live ID’ box, this is your Student ID Number followed by ‘myacu.edu.au’ (eg xxxx@myacu.edu.au).
• Enter your password or the new password you just created as above.
• You will be directed to Microsoft Outlook security questions and setup options.
• Follow the prompts through until you successfully access your emails.
• If you have followed the instructions on this page and still cannot access your emails, contact the Student Centre.

Configuring or Using ios7 for ACU Student Email

• Tap on the Settings icon from the home screen.
• The settings screen is divided up into 2 columns ensure that the lefthand column has the Mail, Contacts, Calendars option selected and in the right, select Add Account.
• You will now be presented with a number of commonly used Email account types. tap Exchange.
• The system will bring up a small window to enter in your general Email account information.
• Enter your Email login credentials in the format shown:
• Once the details have been entered, tap Next.
• After entering the general information, the iPad will try to link the account.
• 5 Connecting may take several minutes and will eventually change to give you a selection of your mail account functions to be synced.
• Select the functions of your account you wish to use on your device and tap Save.

Congratulations Finished. You have now set up your student Email account on your iPad/iPhone. You can access your Email by tapping on the Mail icon from the home screen.

ACU Students Email Failure and miss important dates

All ACU Students will be assigned an ACU Student Email account. Your email address and information on how to access your account is provided with your offer. You need to set up your email account during your first enrolment process.

It is a condition of your enrolment at ACU that you check your email regularly (at least once a week). Failure to do so will result in you missing important dates, deadlines and information. No waivers or consideration will be given to you if you miss important dates due to not reading your ACU Student Email.

The University uses email to communicate with students about all administrative matters. These matters may include advice/information about:

• Enrolment problems which need attention; outcomes of applications, such as for a deferred examination;
• New services;
• Service difficulties and when the problem will be rectified;
• Matters likely to affect all students or cohorts of students;
• Availability of invoices and payment dates;
• The Library and ITSS;
• Penalties and sanctions, such as termination, cancellation, suspension or exclusion;
• Any other information that the University deems appropriate.
• You must communicate with the University on administrative matters using your ACU Student email;
• Emails received from personal email accounts cannot be responded to for privacy reasons.

If your email communication has not been acknowledged within 5 working days, you should either re-send the original email, telephone or visit a Student Centre. You may choose to forward your ACU Student email to a personal or work email account so you do not miss out on important information.

How to Set up ACU email account to send mail as the alias?

You can Set up or Configure your Gmail account (including your ACU email or groupmail account) to send mail as any other address you have access to. This makes it so any email sent from the account can display a different address in the ‘From’ field of the email.

The Groupmail accounts are in a separate email domain, @groupmail.acu.edu. As such all of them are also given an alias in the @acu.edu domain so that your organization can interact with people using an email address in the primary ACU email domain. For example, to contact the Helpdesk, we give people the address helpdesk@acu.edu.

By default when a groupmail account sends an email, the ‘From’ field will display the @groupmail.acu.edu address. This is the same process you would use if you wanted your Gmail account to be able to send as any other email address you have acces to. Doing so requires giving the groupmail account secure access to use your @acu.edu account. It is recommended that you keep track of whose account is used for this, and change it when that person is no longer in that role.

Setup ACU email or Groupmail Account

• In your account inbox, click the gear button and then select Settings.
• Go to the Accounts tab.
• In the ‘Send mail as section’ click ‘Add another email address’.
• Set the name you want to appear in the ‘From’ field.
• You may leave it blank to display only the address.
• Enter the address you wish to be displayed, and click Next Step.
• Leave ‘Treat as an alias’ checked.
• There is more documentation on the manipulation of this feature here.
• Change Username to your email account.
• It is important that this is not an alias, so make sure to use your account (e.g. xxxx@acu.edu).
• If you are setting up a groupmail account, Do NOT enter your ACU account password.
• You must now go to your ACU email account and generate an app password.
  – In your ACU email account, click your profile picture, then click Google Account.
  – Click ‘Security’ in the left navigation menu.
  – In the ‘Signing in to Google’ section, click the box for ‘App passwords’.
  – The ‘Select app’ and ‘Select device’ fields are required, but their only purpose is to help you keep track of the app password and remember what it’s for, so select the combination that helps you the most or use ‘Other (Custom Name)’ which reduces the number of fields to one.
  – Click Generate.
  – Enter the generated password into the password field in the ‘Add another email address you own’ pop-up window and click Add Account.
• Go to the account where you receive mail for the address you are adding, and click the confirmation link in the confirmation email that was sent.
• Click Confirm.
• Back in the original account, you can now select the sending address by clicking the ‘From’ area of the new message window.

Setup ACU Webmail on Outlook Web App

To set up webmail in the my.ACU dashboard for the first time:

• Go to portal.office.com.
• Enter your ACU account username in the email address field, using the format username@acu.edu.au. For example, jblog3@acu.edu.au. Click ‘Next’.
• The ACU Authenticate screen will appear.
• Enter your ACU account username and password and click ‘Login’.
• Answer the ‘Stay signed in’ question.
• If you use a shared computer, it’s safest to answer ‘No’.
• Select ‘Outlook’ from the list of apps.
• Select your location and language settings.
• Click ‘Save’ to complete the process.

Setup ACU Webmail Account on Outlook 365

An account set-up wizard will walk you through the process:

• Open Outlook 365.
• Your ACU email account should be automatically detected.
• If not, enter your ACU account username in the ‘Email address’ field using the format username@acu.edu.au. For example, acujblog3@acu.edu.au.
• Click ‘Connect’.
• Select ‘Microsoft 365’.
• Enter your ACU username and password in the ACU Authenticate window, then click ‘Login’.
• When ‘Account successfully added’ message appears.
• Click ‘Done’.

Set up after changing your account

If you have changed your email address, name or you have a problem with Outlook that can’t be fixed another way, you may need to remove your account and set up Outlook again.

• Submit an IT request to remove your profile.
• After your profile has been removed, open Outlook.
• Enter a profile name and select ‘OK’.
• This profile name can be anything.
• Your ACU email account should be automatically detected.
• If not, enter your ACU account username in the ‘Email address’ field using the format username@acu.edu.au. For example, acujblog3@acu.edu.au.
• Click ‘Connect’.
• Select ‘Microsoft 365’.
• Enter your ACU username and password in the ACU Authenticate window, then click ‘Login’.
• When ‘Account successfully added’ message appears.
• Click ‘Done’.

ACU Contact

If you have a general enquiry, we recommend contacting AskACU:

• Call: 1300 275 228
• SMS: 0427 522 268
• Online enquiry AskACU

Alternatively, the staff across all campuses and faculties are more than happy to answer your questions.

If you are currently living overseas, there are several ways to contact us.

Call us on +61 3 9007 0643.

Sydney Office

• 640.G.60, Edward Clancy Building
  163-167 Albert Rd
  Strathfield NSW 2135
  Australia

Mailing Address:

• 25A Barker Road, Strathfield NSW 2135 Australia
• Phone: +61 (0)2 9701 4751

Melbourne Office

• 460.6.16, 250 Victoria Parade
  East Melbourne
  VIC 3002, Australia

Mailing Address:

• 115 Victoria Parade, Fitzroy VIC 3065 Australia

ACU Learning and Teaching Centre contacts

The LTC can provide advice, help and support on assessment, curriculum, evaluation and awards, educational design and LEO. Visit the Learning and teaching website to learn more.

To enquire about a certain topic, please use the emails below:

• Awards and Grants – awards&grants LTC@acu.edu.au
• Course Reviews – CourseReview LTC@acu.edu.au
• Educational Design – EdDesign LTC@acu.edu.au
• Learning Environment Online (LEO) – eLearning LTC@acu.edu.au
• Evaluations (e.g. SELT and PROFEX surveys) – Evaluations LTC@acu.edu.au
• Graduate Certificate in Higher Education – GCHE LTC@acu.edu.au
• General enquiries relating to the Learning and Teaching Centre – LTC@acu.edu.au
• For technical information and some pedagogical advice on managing your units, Moodle provides a wealth of online documentation.

About ACU University

ACU (The Australian Catholic University) is a public university in Australia. It has seven Australian campuses and also maintains a campus in Rome. In 2018 it had 34,834 students.

ACU is made up of four faculties, which offer bachelor, master and doctoral degrees. The Australian Catholic University was opened on 1 January 1991 following the amalgamation of four Catholic tertiary institutions in eastern Australia.

Though not primarily a research university, it aims to increase its activities in this area.

ACU Services

• Academic skills development
• Campus ministry
• Career development
• Connect2Uni
• Student safety
• Distribution of SSAF funds
• Counselling
• Disability support
• Medical centres
• International student services
• Student advocacy
• Student Veterans Support Program
• Aboriginal and Torres Strait Islanders

ACU Webmail Content Overview

• What is ACU Webmail?
• ACU Webmail Login
• How to Reset ACU Webmail password?
• Configuring or Using ios7 for ACU Student Email
• ACU Students Email Failure and miss important dates
• How to Set up ACU email account to send mail as the alias?
• Setup ACU Webmail on Outlook Web App
• Setup ACU Webmail Account on Outlook 365
• ACU Contact
• ACU Learning and Teaching Centre contacts
• About ACU University
• ACU Services

Read Also: Islhd Webmail